Leaving care shouldn’t mean leaving support.
Positive Plugz is a London-based charity offering free life-skills courses and 1-to-1 coaching for care leavers and young people aged 11 to 25, from people who’ve been there.
Our mission
To give care leavers and at-risk young people the tools, coaching and community they need to write their own next chapter.
Our vision
A world where leaving care never means leaving support — where every young person has someone in their corner.
Our values
Lived experience, unconditional respect, and safety at the centre of everything we do.
Lived experience first
We are led by people who have been through the care system, not just those who have studied it.
No one is a case file
Every young person is treated as a person, with agency and potential — never a problem to manage.
Safety is non-negotiable
Safeguarding, DBS checks and trauma-informed practice sit at the centre of everything we do.
Our story
The story behind Positive Plugz
Positive Plugz was built from lived experience, resilience and a determination to create positive outcomes.
We are two sisters, born and raised in Brent, who grew up navigating the many challenges that come with finding your way through school, college and into adulthood.
But there was something else that had always been part of who we were.
We were the sisters people turned to.
Family, friends and even people we barely knew would often feel comfortable coming to us when they needed someone to talk to, someone to help them make sense of a situation, someone to stand beside them or simply someone who would listen without judgement.
We naturally became the people who would speak up, find solutions, challenge what wasn’t right and help others navigate difficult situations.
Without even realising it at the time, we were already becoming what we now call the Defenders of Positive Outcomes.
Our own journey was not always straightforward.
We experienced first-hand many of the barriers that can impact a person’s life: school, college, family pressures, relationships, peer pressure, housing, employment, financial struggles, parenthood and much more.
Through these experiences, we learned that sometimes you have to become your own biggest advocate.
We had to learn how to fight for what we wanted, speak up when things weren’t right and make sure our voices were heard. We learned that sometimes the person who screams the loudest gets heard, but we also learned that having knowledge, understanding your rights and being willing to challenge things can change outcomes.
We refused to put ourselves in a box and sit back waiting for someone else to give us an opportunity.
We went out and created our own.
Along the way, we educated ourselves, built our confidence and developed a wealth of knowledge and experience. But most importantly, we learned things that aren’t always openly shared: how to navigate systems, how to advocate for yourself, how to find a way through difficult situations and how to turn experience into opportunity.
We also learned something even more important:
Everybody’s circumstances are different, but many of the underlying challenges are the same.
That understanding naturally led us to supporting other people. Over the years, we have developed experience across a wide range of areas, including:
- Careers Advice & Guidance
- Representation & Advocacy
- Criminal Justice – Adults & Young People
- Youth Work
- Charities & Local Authorities
- Substance Misuse
- Social Care
- Participation & Engagement
- Education, Employment & Progression
- Tailored Individual Support
Through working with people and communities, we saw the same patterns repeatedly. People were being held back not because they lacked potential, but because they faced blockers, whether that was confidence, knowledge, opportunity, circumstances, systems or simply not having the right person beside them.
This is where Positive Plugz was created
We wanted to take everything we had learned, through our own experiences, our professional journeys and from the people we have supported, and turn it into something bigger.
Something that doesn’t simply tell people what they should do, but gives them the tools, knowledge, confidence and support to actually do it.
Our mission is to help people recognise their potential, understand their options and overcome the blockers standing between where they are now and where they want to be.
We believe in participation, not prescription.
We believe young people and young adults should be given the opportunity to be heard, understood and involved.
And most importantly, we believe that someone’s current circumstances do not have to determine their future.
Positive Plugz is about sharing the knowledge that we had to learn the hard way. It is about opening doors, creating connections, challenging barriers and helping people develop that “I can do this” mentality.
Because;
- “We know what it feels like to be told no”
- “We know what it feels like to struggle to be heard”
- “We know what it feels like when the system feels bigger than you”
- “We know what it feels like to have to fight your way through”
- “We know what it feels like to need someone in your corner”
For years, we were those people for our family, our friends and even strangers. Now, Positive Plugz is our way of being that person in the corner for many more people.
Positive Plugz
Defenders of Positive Outcomes
Connect. Participate. Progress.
Our team
Appia Douglas
Founder & CEO
Care-experienced founder. Leads strategy and coaching.
[Coach name]
Life Coach
Specialises in housing and money. Enhanced DBS checked.
[Coach name]
Wellbeing Coach
Focuses on confidence and mental health. Enhanced DBS checked.
Board of Trustees & Advisors
[Trustee name]
Chair of Trustees
30 years in children’s services.
[Trustee name]
Trustee — Finance
Chartered accountant; oversees our accounts.
[Trustee name]
Trustee — Safeguarding
Former designated safeguarding lead.
Youth Advisory Panel
Our programme is shaped by a panel of care-experienced young people. They review our courses, sit in on coach recruitment, and tell us when something isn’t working. It’s their voice that keeps us honest — and it’s a strong signal to funders that young people lead our work, not just receive it.
What people say
Shared with permission; names changed to protect privacy.
Appia saw my son when the system had stopped looking. Positive Plugz didn’t just give him a course, it gave him back his confidence.
Parent of a service user
Mother, East London
Our council has funded a lot of programmes. Positive Plugz is the one that actually turns up for the young people nobody else can reach.
Councillor
Local Authority Member, Children & Young People
I left care at 17 with nowhere to go and no one to call. Positive Plugz treated me like a person, not a case file.
Former service user
Care leaver, age 21
Governance
Positive Plugz CIC is a Community Interest Company limited by guarantee (company no. 17503954), incorporated on 6 October 2026. We publish our annual report and accounts, and our key policies are available:

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