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Privacy Policy
Last updated: [October 2026]
Who we are
Positive Plugz CIC is a Community Interest Company limited by guarantee (company no. 17503954), incorporated on 6 October 2026, based in London and offering free life-skills courses and 1-to-1 coaching for care leavers and young people aged 11–25. We are committed to protecting your personal data and being transparent about how we use it.
What data we collect
- Contact details you give us — name, email, phone, address.
- Details you provide in an application, booking or service listing.
- Course progress and coaching session records if you are enrolled.
- Limited analytics about how you use the website.
How we use it
We use your data to deliver courses and coaching, process applications and bookings, vet listings on The Plug Book, safeguard young people, and report to funders in aggregate (never identifying individuals). We only process the data we need.
Legal basis
We rely on your consent, our legitimate interests as a service provider, and our legal obligations around safeguarding and record-keeping.
Sharing
We never sell your data. We share it only with coaches and vetted partners involved in your support, and where we are legally required to. Any provider we use is bound by a data-processing agreement.
Your rights
You can ask to see, correct or delete your data, or withdraw consent, by emailing privacy@positiveplugz.org.
Storing data
We keep personal data only for as long as we need it, in line with safeguarding and legal requirements, then delete or anonymise it.
Contact
Questions about this policy or your data? Email privacy@positiveplugz.org.